How many of the 234 computers are used by the public? Aproximately 180 computers are accessible to the public, either in a resource room or lab/classroom.ĭoes SDWP lock down the workstations / laptops to only connect to Citrix farm or do the users have a requirement to use locally install applications, i.e. SDWP uses WSUS and Deep Freeze to push updates to PCs. JAMF is used for patching/updating/deploying software to MACs. How does SDWP keep all 234 desktops and 28 laptops patched and updated currently? SDWP has baseline images for the machines. Majority of the users are those at the Job Centers. SDWP has 150 Citrix licenses but normally averages 80-90 active users. Number of Windows workstations USED to connect to Citrix? Number of Windows workstations NOT USED to connect to Citrix? All users/machines have access to Citrix, including those at HQ with MAC machines, but not all connect to Citrix regularly. How many physical servers NOT HOSTING virtual servers? There are a total of 3 working host servers, which contain 34 guests (virtual servers)- fully virtualized using VMWare ESXi operated from vCenter. What are the common types of tickets? Common tickets include access requests to various systems, equipment check-out, equipment assignment/re-assignment for onboarding and off boarding, equipment moves (coordinated with facilities team), equipment purchase, connection issues, reports of SPAM, batteries for mice, issues printing. How many new tickets are created monthly? Additionally there is another virtual machine which runs Azure Active Directory Synchronization Services. On premise at SDWP there are two Active Directory servers, both virtual machines (Windows 2008 R2 servers).
What is the Active Directory setup? SDWP is operating a hybrid on-premise-cloud Active Directory system. Recording of the orientation available here.
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PDF versions of written and signed proposals should be sent to the title of “IT Managed Services - response”. SDWP must receive proposals no later than 3 p.m. The San Diego Workforce Partnership (SDWP) is seeking a qualified vendor to provide managed services support. Further details are discussed in the RFP.
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